F.A.Q.

From paper to a digital a document management

"Too much paper!" - Today, scanned and ordered documents are regarded as the industry standard and yet many real estate portfolios are handed over

 

Login and registration

How do I create an account?

I have lost my login data, what are the steps to get them back?

Can I add additional users to my account?

Payment

Is my payment via the portal secure?

What are the payment methods?

When do I start paying for my order?

 

Reklamation

Wenn ich mit meinem Video nicht zufrieden bin, kann ich es dann reklamieren?

 

General questions about editing the floor plans

How many floor plans can I upload?

Which file formats does the Convaron portal support?

I only have my floor plans on paper. How can I get 360° videos of them?

 
 

360° videos

Can I furnish my floor plan?

Which architectural elements cannot be digitized?

Can I choose what is shown out of the windows? 

In what form do I get my 360° video?

How do I determine the order in which rooms in my apartment are displayed in the video?

 

YouTube

Are my videos on YouTube public?

Can I integrate the video on my website?

What are the optimal settings to watch my videos?

My video is not running smoothly, what can I do about it?

Can I watch the video in VR?

 

Configurator

Can I still change elements in my floor plan after a successful configuration?

Which elements can I configure?